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Refund & Return Policy

Right of withdrawal
Buy safely and easily on Viadurini! You are protected by the right of withdrawal. You can return all or part of your order and ask for a full refund within 14 days from its reception date.
The right of withdrawal is governed by the Terms and Conditions of Sale and does not apply to customised goods or goods that may rapidly deteriorate or alter.
Terms of return: Easy Return procedure
For a “Easy Return” you should follow the following procedure:

- Download the “Withdrawal form” and complete it with your data.

Send it via email to clienti@viadurini.it. An operator will contact you and will help you with the return procedure.
The purchased items must be returned in their original conditions, undamaged and in their original packagings. Return and/or delivery shipping costs are the customers' responsibility. We will refund you what you paid for your order but not the delivery charge.

Refunds and Replacements
As soon as your parcel arrives in our warehouse, we will make sure that everything is in accordance with the return policy.
If so, we will send you a confirmation mail to your e-mail address. According to our re-crediting system, the procedure will be executed in the following 48 hours. The procedure may take up to a maximum of 45 days.
If you might receive a damaged or defective item, Viadurini will protect you.
You will need to return the defective item within 14 days from the date of reception, following the “Easy Return” procedure. If no problems occur, we will proceed with the replacement of the same article (subject to availability).

 

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