Useful Information - Refund & Return Policy

Right of Withdrawal

Buy safely and easily on Viadurini! You are protected by the right of withdrawal.
You can return all or part of your order and ask for a full refund within 14 days from its reception date.
The right of withdrawal is governed by the General Conditions of Sale and does not apply to personalized goods, made to measure and which have a risk of rapid deterioration or alteration and also products where assembly has been carried out, they must not have been handled in such a way to decrease its original value.
Terms of return: return procedure

For a “Easy Return” you should follow the following procedure:
Download the “Withdrawal form” and complete it with your data.
Send it via email to An operator will contact you and will help you with the return procedure.
Remember that the products must be delivered in their original condition, undamaged and including the packaging in which you received the item. 
The shipping costs of the return are your responsibility.

Refunds and Replacements

As soon as the package arrives in our warehouses, we will take care to verify that everything complies with the return procedure.
If so, we will proceed with the refund by sending a confirmation communication to your email address.
Based on the re-credit system chosen, it will be performed in the following 48 hours up to a maximum of 45 days. No delay in the re-credit system can be attributed to us.

Viadurini also protects you in the event of receipt of a damaged or defective item.
In this case the product will be replaced with the same article, subject to availability. Contact our customer service at for more information.

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