Viadurini's 7 Promises
1 - Product safety:
We have designed a customized packaging for each of our products in order to guarantee to our customers that the goods will arrive intact at their destination. For extremely fragile materials such as mirrors we have chosen to use cages, wooden crates and cartons with a double layer of polystyrene to ensure greater product protection until delivery.
2 - Transport safety:
Transport is as important as the packaging of the goods, so we choose to use only specialized transporters in delivering furniture. The purchased goods will be delivered directly to your home by appointment. Also on request it is possible to have the delivery to the floor and futhermore choosing the Premium service to mount the products directly to your home.
3 - Shipping insurance:
All our shipments are insured for both road and sea or air travel.
4 - Secure payments:
Thanks to SSL certification we guarantee secure payments for your purchases. Your information will be encrypted. All payments will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) Protocol with 128-bit encryption and VERISIGN protocol.
5 - Protected navigation
Thanks to SSL certification we guarantee you a safe navigation on our site, guaranteeing that the information exchanged will not be readable by third parties.
6 - Returns and refunds guaranteed:
Viadurini accepts returns of purchased products if communicated within 14 working days from the date of the above. In accordance with the legal provisions (D. L. 185/1999) every customer in the world has 14 days to inform us of his intention to return a product, intact and unused, in its original packaging. Once we receive the package in good condition in our warehouse, Viadurini refunds the amount of the returned product, without any penalty. Only the delivery costs are charged to the customer.
7 - Continuous telephone assistance:
We guarantee our customers telephone assistance 5 days a week in 6 languages with 21 international lines always active.